Read Customer Service Reviews of www.footasylum.com - Trustpilot Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Email never arrived so ended up going to a store on crutches to get a refund. How long does Footasylum take to deliver? - Reviews Over 90 off RRP. No greeting, no please, no thank you. AVOID THIS COMPANY!!!! Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Find out how we combat fake reviews. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. You will be contacted by email to verify your review. Heres how it works. Got them cheaper than any other website. I would avoid at all costs. Companies can ask for reviews via automatic invitations. Get Discount. Leave this blank if you'd like to publish your review anonymously. Thanks,Rebekah. Greater than 75%. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Find out how we combat fake reviews. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Returning faulty goods to footasylum MoneySavingExpert Forum It goes against our guidelines to offer incentives for reviews. It's great to hear you are happy with the coat and that the delivery was so quick. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. And would recommend to all my friends amd family. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com I was taught to value customers, no matter what job I was in. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Ends: Mon 6 Mar 2023. I brought some trainers and returned them just before the 28 day period which was allowed for returns. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. I would definitely recommend and will be a returning customer. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Shocking service avoid disappointment. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average UK Returns Free return by our courier service. Over 90 off RRP. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Date of experience: 18 December 2022 Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We also ensure all reviews are published without moderation. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. All in all, satisfied with my purchase and dealings with this shop. Courier. Purchased 2 pairs of Salomon trainers in different sizes. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. very helpful as Liverpool didnt answer the phone. Hey Karl!Thanks for taking the time to leave us a review. Take care!Thanks,Rebekah. High performance sneakers, trending streetwear and exclusive product weve got you. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Only response was we would receive a call within 8 hours - that was two days ago! I can't even point the blame at one member of staff because they were all terrible. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. That is great news about the fast delivery.We hope to see you again very soon. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Footasylum. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. T3 is part of Future US Inc, an international media group and leading digital publisher. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Price was unbelievable for what I got! Footasylum. Hey Getta,Thanks for leaving us a great review. Hey Karl!Thanks for taking the time to leave us a review. 3. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. This arrived within only two working days and all items were delivered intact and all there. Get your sneaker fix anytime, anywhere with the Footasylum app. Got them cheaper than any other website. One star as there is no 0 stars. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Suggested companies are based on peoples browsing tendencies. Hey Getta,Thanks for leaving us a great review. Thank you for signing up to . If valid, the page will refresh and your total will be updated accordingly. Order placed Sunday afternoon and delivered Monday afternoon. Shoved the card machine into our face. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Tommy Jeans. 28 Feb. Up to 60% off at Footasylum during the half term sale. Your browser does not support embedded videos. OG Stack Longline Puffer Jacket. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. It's great to hear you are happy with the coat and that the delivery was so quick. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Please refresh the page and try again. To contact the Footasylum customer service team, start a live chat on the website. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Read Customer Service Reviews of footasylum.uk - Trustpilot Simply follow our returns portal link below. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Quality, style and value superb. Shoved the card machine into our face. Avoid this store at all costs. Which are the instant chat and the WhatsApp!! I would avoid at all costs. Next time it will be JD SPORTS for my next purchase. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. If you'd like to return your order, you can within 14 days of receipt. Will not use again. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Read Customer Service Reviews of footasylum.uk - Trustpilot We use dedicated people and clever technology to safeguard our platform. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. In just a few steps, we'll have it sorted. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Highly recommend and will definitely buy from Zavetti again. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). If you don't like it, leave. Delivery to Australia was super cheap and very very fast! * One or more of these files was not uploaded due to an invalid file type. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. If you don't like it, leave. Footasylum on the App Store A simple full refund is all I wanted from the first time I was messed around!! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Email and text communication was prompt and efficient. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. What Is Nike's Returns Policy? | Nike Help My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. This is the last thing I buy from footasylum from here on. Footasylum discount codes March 2023 - finder Ireland Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I would definitely recommend and will be a returning customer. Extremely moody.I've never seen such self absorbed people. Verification can help ensure real people write reviews about real companies. very helpful as Liverpool didnt answer the phone. Happy from start to finish! Discount. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Very disappointing.Would never order from them again! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. In real life, they are dull, boring and have no character at all. Do you agree with Footasylum's 4-star rating? When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. There was a problem. They also offer a WhatsApp device but it doesnt work. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Please provide a valid proof of purchase. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! 2. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Read Customer Service Reviews of www.footasylum.com - Trustpilot Gain access to Footasylum UNLCKD through your main Footasylum account. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. The range includes footwear, clothing and accessories for men, women and children. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . 10/10 will not be using footasylum again. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. We are so glad to hear you are happy with the service. Ordered and paid on 10th December my daughter's Xmas present. - Rebecca Jones, posted 1 year ago All rights reserved. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. In just a few steps, we'll have it sorted. Subscribe in print, digital, or a great-value bundle. Perfect from start to finish. How is Footasylum returns process? - reviews.io I have no complaints at all, fantastic service.. item arrived perfect after 3 days. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! It needs to be unworn or unused and still have the original tags. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. My son lost out on his Christmas presents as a result. Free return by our courier service. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Ordered item was faulty. 10% off at Footasylum on first orders with this promo code. It goes against our guidelines to offer incentives for reviews. They sent me trainers in a damaged box. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Ordered it on Monday and it was delivered on Tuesday. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. They have sent them back to me and are refusing a refund. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Ordered almost 400 worth of clothes for my son on the 12th of December! That is great news about the fast delivery.We hope to see you again very soon. footasylum returns faulty Get Code. They have scribbled size 7 on it. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. We use dedicated people and clever technology to safeguard our platform. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Price was unbelievable for what I got! Wow! Would not recommend. Anyone can write a Trustpilot review. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Once cleared, your points will turn into money off any future purchases. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Tried to send Crocs back as they didnt fit my daughter. Will definitely be ordering from them again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. On-time Delivery. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Footasylum - YouTube Ends: Tue 28 Feb 2023. I will always order with footasylum I am very happy with the service and products. We hope to see you again very soon. This will need to be done within 20-30 minutes of ordering. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. I have sent them back the undamaged trainers in a damaged box as I received them. It goes against our guidelines to offer incentives for reviews. Thanks. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. They were dispatched quickly and delivered within a few days to Northern Ireland. Happy from start to finish! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. They all fit perfectly. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. We spoke to Footasylum's senior leaders . Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Unable to get in touch with anyone from customer service to resolve issue. No greeting, no please, no thank you. Beth is Home Editor for T3, looking after style, living and wellness. Claim your profile to access Trustpilots free business tools and connect with customers. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Ordered some trainers at 10.30pm amd paid for next day delivery. Verification can help ensure real people write reviews about real companies. Footasylum. Delivery to Australia was super cheap and very very fast! The kind your customers really want. 2023 Trustpilot A/S. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Companies can ask for reviews via automatic invitations. 10/10 will not be using footasylum again. - Callum Phelps, posted 11 months ago We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Companies can ask for reviews via automatic invitations. Was looking everywhere but at her customers. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. I will always order with footasylum I am very happy with the service and products. Thanks,Rebekah. Rock Woven Outdoor Pant. We are so glad to hear you are happy with the service. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Order placed Sunday afternoon and delivered Monday afternoon. I brought some trainers and returned them just before the 28 day period which was allowed for returns. 44.99. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Customer Service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Within 5 Days. Why have i been rejected for my return as the item was faulty? Did have returns but again no problems, straight forward and quick refund. They sent me trainers in a damaged box. Never again. - Kristy Smitten, posted 11 months ago One very disappointed son this Xmas! Ordered it on Monday and it was delivered on Tuesday. My son lost out on his Christmas presents as a result. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Shocking service avoid disappointment. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Ordered coats for 2 of my sons in the sale. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Price was unbelievable for what I got! Purchased 2 pairs of Salomon trainers in different sizes. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. 2023 Trustpilot, Inc. All rights reserved. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Alpyrex. Take care!Thanks,Rebekah. Hey Getta,Thanks for leaving us a great review. Sign up to the newsletter to get style updates, exclusive info on sale events and more. If you miss this window, youll have to go through the returns process. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Delivery Methods. Easy! You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more.
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